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Privacy Notice

Arden Collective Ltd

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Effective Date: July 2026

Arden Collective Ltd ("Arden", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Notice explains how we collect, use, store and protect your personal data when you visit our website, purchase Arden or contact us.

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1. Who We Are

Arden Collective Ltd is the data controller responsible for your personal information.

Contact Details

Arden Collective Ltd

Email: privacy@ardencollective.co.uk

Registered Office: Victoria House, 199 Avebury Boulevard, Milton Keynes, MK9 1AU

 

2. Information We Collect

Depending on how you interact with us, we may collect the following information.

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Identity Information

  • Name

  • Billing address

 

Property Information

  • The address of the property for which the Arden licence is purchased

  • Information you provide to help us determine the suitability of your chosen Arden product

 

Contact Information

  • Email address

  • Telephone number

 

Transaction Information

  • Products purchased

  • Payment information (processed securely by Stripe)

  • Purchase history

 

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage information

 

Marketing Preferences

  • Whether you have chosen to receive marketing communications from us

We do not store your payment card details.

 

3. How We Use Your Information

We use your personal information to:

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  • process your purchase;

  • deliver your digital Arden files and printed Arden pack;

  • administer your product licence;

  • verify the property associated with your licence;

  • provide customer support;

  • respond to enquiries;

  • improve our products, services and website;

  • comply with legal and regulatory obligations;

  • maintain our accounting records;

  • send marketing communications where you have chosen to receive them.

 

4. Our Lawful Basis for Processing

We process your personal information because:

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  • it is necessary to perform our contract with you;

  • we have legal obligations to retain certain records;

  • we have legitimate business interests in operating, improving and protecting our business;

  • you have given your consent where required, such as for marketing communications or non-essential cookies.

 

5. Sharing Your Information

We only share your personal information where it is necessary to provide our services or where we are legally required to do so.

This may include:

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  • Stripe, to securely process payments;

  • Wix, which hosts and operates our website;

  • Capsule CRM, to manage customer enquiries, purchases and ongoing customer relationships;

  • Xero, to maintain our accounting records and comply with our financial and tax obligations;

  • Mailchimp, to send marketing communications where you have chosen to receive them;

  • Google Analytics, to help us understand how visitors use our website so we can improve it;

  • trusted IT service providers who support our business;

  • our professional advisers, including accountants, insurers and legal advisers;

  • regulatory authorities where required by law.

 

As Arden grows, we may appoint trusted third-party printing and fulfilment providers to produce and dispatch printed Arden packs. Where this happens, we will only share the information necessary to fulfil your order.

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Where we provide introductions or referrals to independent consultants or professionals, your information will only be shared with your knowledge or at your request.

We never sell your personal information to third parties.

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6. International Transfers

Some of our service providers, including Stripe, Wix, Capsule CRM, Xero, Mailchimp and Google, may process personal information outside the United Kingdom.

Where this occurs, we will ensure appropriate safeguards are in place in accordance with UK data protection law, including the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or transfers to countries recognised as providing an adequate level of protection.

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7. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected.

Purchase and financial records may be retained for up to seven years to comply with UK tax and accounting requirements.

Customer enquiry records and licence information will be retained only for as long as reasonably necessary to administer your purchase, provide support and protect our legal interests.

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Marketing information will be retained until you unsubscribe or withdraw your consent.

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8. Marketing

If you choose to receive marketing communications, we may contact you with information about Arden, product updates, new services and related content.

You can unsubscribe at any time by:

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  • clicking the unsubscribe link in any marketing email; or

  • contacting us using the details provided in this Privacy Notice.

 

We will never send marketing emails where we do not have a lawful basis to do so.

 

9. Cookies

Our website uses cookies and similar technologies to:

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  • ensure the website functions correctly;

  • remember your preferences;

  • understand how visitors use our website through Google Analytics;

  • improve the performance and usability of our website.

 

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

Further information can be found in our separate Cookie Policy.

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10. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your personal information.

This includes secure website hosting through Wix, encrypted payment processing through Stripe, secure customer relationship management through Capsule CRM, financial record keeping within Xero, and appropriate security measures provided by our technology partners.

While no method of electronic storage or internet transmission can ever be completely secure, we take reasonable steps to safeguard the information we hold.

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11. Your Rights

Under UK data protection law, you may have the right to:

  • request access to your personal information;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information;

  • request restriction of processing;

  • object to certain types of processing;

  • request transfer of your information where applicable;

  • withdraw your consent where processing relies upon consent.

 

To exercise any of these rights, please contact us using the details below.

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12. Complaints

If you have concerns about how we use your personal information, we encourage you to contact us first so we have the opportunity to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

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13. Contact Us

If you have any questions about this Privacy Notice or how we process your personal information, please contact:

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Arden Collective Ltd

Email: privacy@ardencollective.co.uk

Registered Office: [Registered Office Address]

 

14. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legislation, our services or our business practices.

The latest version will always be published on our website.

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